Divano Product Warranty Information
Commitment to Quality and Craftsmanship
At Divano, we focus on delivering quality-crafted wood furniture. We employ top-grade materials and trusted craftsmen, ensuring each item meets our high standards of excellence. Our rigorous quality control process, including a 100% inspection program, guarantees that each piece of furniture is thoroughly checked and in perfect condition before shipping. For any concerns, our dedicated team is committed to providing quick and accurate responses.
- Consumer Guarantees
- Under Australian Consumer Law, you are entitled to certain guarantees. Divano products come with rights for repair, replacement, or refund for major product failures, and repair or replacement for minor faults.
- Manufacturer Warranties
- Beyond statutory rights, Divano offers manufacturer warranties on all our furniture ranges. These vary from a minimum of 1 year to up to 10 years, as specified on each product listing.
- Warranties cover manufacturing defects and material faults, and do not include damage from misuse, wear and tear, or unauthorized modifications.
- Warranty Periods
- Each product's warranty period is detailed on its listing page, commencing from the date of receipt.
- Warranty Claims Process
- Contact Divano's Customer Care with proof of purchase, a detailed description of the issue, photographs, and a video demonstrating the defect.
- Claims will be assessed, with remedies including repair, replacement, or refund, based on the nature of the defect.
- Exclusions and Limitations
- The warranty does not cover improper use, accidents, neglect, wear and tear, external factors like sunlight exposure, unauthorized repairs, or modifications.
- Care and Maintenance
- Follow the provided care and maintenance guidelines for furniture longevity. Non-compliance may affect warranty claims.
- Transferability
- The warranty applies only to the original purchaser and is non-transferable.
- Legal Compliance
- This warranty complies with Australian Consumer Law and does not exclude any statutory rights.
For detailed warranty information on specific products, please visit the product listings page on our website.